REFUND POLICY

Last updated: July 2026

Overview

HYPER X sells digital products including license keys, panels, and gaming accounts. Because these are instant digital deliveries, our refund policy differs from physical goods.

Eligible for Refund

• Payment was made but the product was never delivered within 24 hours
• Wrong product was delivered due to our error
• Duplicate payment for the same order
• Product is completely non-functional and our support team cannot resolve the issue

Not Eligible for Refund

• License key or account details have already been delivered and viewed
• Account ban or suspension by game developers after use
• Change of mind after purchase
• Incompatibility with your device (check requirements before buying)
• User error during setup (support will help troubleshoot first)

How to Request a Refund

1. Contact us on WhatsApp or Contact page
2. Provide your order ID, payment screenshot, and reason for refund
3. Our team will review within 24–48 hours
4. Approved refunds are processed to the original payment method within 3–7 business days

Partial Refunds

In some cases, a partial refund or store credit may be offered instead of a full refund, especially for subscription-based products that have been partially used.

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